Kirk Alexander is a 48-year-old man who lives alone in Salem, Oregon. His favorite food is pizza, and for many years he has been ordering from the same Domino's Pizza shop almost every day.
However, one day he stopped ordering pizza. The Domino's employees were surprised when they learned the reason.
A Regular Customer
Sarah Fuller, the general manager for the Domino's shop, said in an interview with reporters that Kirk Alexander orders pizza every day or every other day.
Fuller also said that when Alexander places an order online, it appears on their screen. They recognize it as his order because they see it often. When his orders stopped coming in for a few days, it made them concerned.
Missing Order
At first, they thought he might have been away on a trip. However, as time went on, Fuller was approached by her delivery drivers, who noticed that Alexander's order had not appeared on their screens for some time.
Fuller checked their records and saw that Alexander had not placed an order for 11 consecutive days. This is when she realized that something was wrong.
Concerned Staff
Alexander had been a regular customer at the Domino's shop for many years. Fuller said, "He orders all the time, so we know him." The staff knew him as a nice, quiet, and friendly person. They considered him a friend, and some even saw him as part of their family.
They knew that Alexander never took trips that lasted that long. They wondered if he had gotten sick of pizza and started ordering from a different shop.
Varied Orders
Fuller said, "Kirk is a very well-known customer, but he doesn't have a regular order. He'll order anything from pasta or pizza to sandwiches or wings. It's never the same thing every time."
It was clear that Alexander was satisfied with the variety of food from Domino's, and he was a creature of habit. The employees feared that the reason for his missing orders was something more concerning.
Checking On A Customer
As her staff became more worried, Fuller decided to send an employee to check on their loyal customer. The task was assigned to delivery driver Tracey Hamblen.
As he approached the front door, he noticed that the lights were on inside. As he got closer, he could hear sounds coming from the television. He then knocked on the door.
No Answer At The Door
Hamblen knocked on the door several times, but there was no response. He then called Alexander's cell phone, but it went directly to voicemail.
His instincts told him that something was wrong, so he returned to the restaurant to talk to his coworkers. He thought they would know what to do.
Delivery Driver Calls 911
After consulting with the other staff, Hamblen called 911. "I need some help with what to do. It might be an emergency," he said. "This is Domino's Pizza, and we have a customer who usually orders from us every night."
After discussing the situation with the rest of the staff, Hamblen called 911. He explained that it was possible that there was an emergency involving a regular customer who had not placed an order in 11 days. The operator contacted the Marion County sheriff's department with the information provided by Hamblen.
Deputies Respond To Stress Call
The sheriff sent deputies to Alexander's home, unsure of what they would find. When the police arrived, they knocked on the door and called out to him.
To their surprise, they heard a man calling for help. They broke into the house and found Alexander on the ground.
Ambulance Called For Victim
The officers called for an ambulance to take Alexander to the hospital. It appeared that he had suffered a stroke, and the paramedics were able to stabilize him.
However, there were no witnesses to the incident, so it was unclear how long it had been since he was found and when he actually suffered the stroke. This made his prognosis uncertain.
Help From Domino’s Staff Leads To Full Recovery
Luckily, after receiving life-saving care, it appeared that Alexander was going to make a full recovery. The staff at Domino's were thrilled to hear the news. "We're like a family here, and we were glad we were able to do something to help," they said.
"Fuller said that they hope the person will fully recover from their condition, but the people involved do not consider themselves heroes."
Humble And Compassionate
“I think we were just doing our job checking in on someone we know who orders a lot. We felt like we needed to do something,” explained Fuller. Their humility is truly inspiring, but that didn’t stop the media from going crazy about the story.
The news spread through town and local outlets, and eventually, it made it to nationwide media.
Interviewed By Good Morning America
Fuller and her assistant manager, Jenny Seiber, were interviewed by Good Morning America. They talked about the events of the previous evening, and the host praised them for following their instincts and doing the right thing
The host inquired about Alexander's condition since Fuller and Seiber had visited him in the hospital.
Visiting Alexander
According to Seiber, she had visited Alexander at the hospital on three occasions since his admission. On the first day, he was not in good condition and could only respond to yes or no questions.
On the second day of her visit, Alexander appeared to be improving. By the third day, he was well enough to be transferred to the rehabilitation unit. Roberts then surprised Seiber and Fuller with some unexpected news.
Roberts Announces Surprises
According to Roberts, since Seiber and Fuller are considered superheroes, they will be sent to see the film "Captain America: Civil War." Additionally, the entire restaurant staff will also receive tickets to the movie. Roberts also mentioned that this was not the only surprise they had in store.
According to the announcement, Domino's corporate office will be sending Fuller, Seiber, and delivery man Tracey Hamblen to the company's annual convention in Las Vegas, known as the Domino's Worldwide Rally. It is believed that this is a fitting reward for their efforts in helping to save Alexander's life.